Warranty Terms & Conditions


  • Penguin Pottery LLC (Manufacturer) warrants to the original Purchaser of its Products that its products are free from defects in material and workmanship.  
  • We offer a limited lifetime warranty against defects in materials or workmanship affecting the quality and function of our products when used in the correct manner.
  • Products must not have been misused, improperly set-up, or been abused for this warranty to apply.  The determination is solely ours. 
  • Purchaser determines suitability of all product usage and assumes all risk and liability.  The Manufacturer shall not be held liable for any injury, loss or damage from use of the product.  
  • Manufacturer will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by Manufacturer on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. 
  • This limited lifetime warranty covers only repair, replacement or refund for the original defective Products.  For the avoidance of doubt, this limited lifetime warranty shall not apply to any subsequent replacements provided by Manufacturer in the course of fulfilling its warranty obligations.
  • If Manufacturer is unable to repair or replace the product, it will refund the current value of the product at the time the warranty claim is made.
  • This limited lifetime warranty does not cover any damage to any Product that results from improper installation, abuse, misuse, natural disaster, abnormal mechanical or environmental conditions, repair, or modification.
  • This limited lifetime warranty does not apply to any Products on which the original identification information has been altered, obliterated or removed, has not been handled or packaged correctly, has been sold as second-hand or has been resold contrary to applicable law.
  • End user shall provide proof of purchase in order to request warranty service.  
  • Manufacturer is not liable for, and does not cover under warranty, any costs associated with removing or installing Manufacturer's Products.
  • No implied warranties of any kind are made herein. Manufacturer assumes no liability for accidental or consequential damages. Some states do not allow the exclusion or limitation of accidental or consequential damages and therefore this limitation may not apply to you. 
  • Manufacturer reserves the right to change the terms of the limited lifetime warranty at any time and without prior notice.